Times are changing on social media where if you pay a certain amount of money, you can obtain the famous blue checkmark to show verified account status. But does that little checkmark really mean anything to anyone anymore?
What Is Verification?
In the beginning of Twitter blue checkmark time, in 2009, the blue checkmark was used to show who was an official and authentic account, usually a celebrity, athlete, or someone of high status. It helped to determine which account was real versus fake or a parody as multiple accounts for users kept popping up, even though it wasn’t actually them.
Facebook followed suit and started their verification process in 2012 and Instagram in 2014. Same kind of process to make a clear distinction between a real page and a page run by a fan.
Most sites have a verification process and they are similar. Just prove you are who you say you are and then you will obtain that blue checkmark. But now the blue checkmark is growing to include more people than just those with a big name or reputation.
Exploring Paid Verification
When Elon Musk took over Twitter, he had to figure out new ways to monetize the business. This came in the form of a monthly subscription to have the verified blue checkmark along with verified member-only features like the ability to post longer videos, less ads on their feeds, and a bump to the top of news feeds. At first Musk’s plan came with some backlash, but it is still chugging along. The numbers don’t seem to be coming back where they predicted they would be, but it is still new. “Twitter subscribers in the US made up less than 0.2% of monthly users in January, two months after Elon Musk introduced Blue,The Information reported Monday, citing a document,” viaBusiness Insider. While 0.2% doesn’t seem like a lot, when you put it in monetary value, it is. “Twitter’s currently bringing in an extra $2.4 million per month via the program, or $7.2 million per quarter,” according toTravis Brown.
The platform is also adding gold checkmarks for official brand accounts, and gray ticks for ‘government and multilateral’ accounts. At what point is too many different colored checkmarks too much and do they even make a difference? According to Business Insider, businesses will pay $1,000 per month to keep theirgold verification checkmark.
And now, Meta just announced their plans for verification for Facebook and Instagram which include, “a subscription service that lets you verify your account with a government ID, get a blue badge, get extra impersonation protection against accounts claiming to be you, and get direct access to customer support. This new feature is about increasing authenticity and security across our services. Meta Verified starts at $11.99 / month on web or $14.99 / month on iOS. We’ll be rolling out in Australia and New Zealand this week and more countries soon.” via Mark Zuckerberg’s Facebook post.
If Verification is Bought, Is Value Lost?
When something like verification is able to be purchased, does it make having the checkmark a lesser value? Do those accounts that have the checkmark even matter to users? Does it devalue the accounts that “earned” the verification in the first place with follower numbers?
The checkmarks could be looked at as a status of being able to afford whatever that checkmark costs. And because of that checkmark, whatever those accounts have to share, whether important or not, gets pushed to the top of the feed just because they pay for it. Do you like this or would you rather see the accounts that you follow because you enjoy what they post at the top instead?
“New research from Maine Business School at the University of Maine shows that verification isn’t always a positive, as socialmedia consumers associate verification more with celebrity than credibility and are much less likely to trust product endorsements from verified accounts if the content is inconsistent with the influencer’s brand.”
The results from a study published in February, 2022 in the Journal of Consumer Behavior showed that not only do consumers associate verification more with celebrity than authenticity or credibility, but because of that, they are less likely to trust a verified social media influencer if they are advertising a brand that is inconsistent with their usual messaging. Even when the brand seems suited to the social media influencer, consumers do not trust verified accounts more than their unverified counterparts.
However, since the social networks are all moving in this direction, we shall see how consumers feel really soon. Will the social media outlets make more money? Will consumers feel value?
The Bottom Line
Most, if not all, social media platforms have some form of a verification process. And just like how buying likes and followers is a big mistake on all platforms, buying verification might be looked at as the same thing in today’s world.
Each business is unique and may benefit from the pro’s of verification. It is always worth researching what value is received when purchasing verification. But at this time, marketers and business owners might find more bang for their buck with other strategies.
I, Christine, was a little late to watching the Emily in Paris series on Netflix. Truth be told, I don’t watch a lot of television. But when my boss, Arlea, mentioned it to me, I knew I needed to check it out. Not only is the story itself really cute, especially with the love interests, but I eagerly await Emily’s next marketing and social media ideas for her clients! We all know this is just a show since typically 9 out of 10 ideas that real marketers come up with end up on the editing room floor. It is always just that one idea that sticks. But I do enjoy hearing about her successes and why they worked. I’ve read so many social media posts about how someone has a client and is wondering why their social media isn’t like Emily’s client’s networks and how they can grow theirs like they do on the show? So I thought it would be fun to discuss if working in the same industry as Emily is realistic and if anything relates back to the real world? Let’s take a dive into working like Emily in Paris.
Every Idea Won’t Be a Success
Clients know their business and usually have an idea of what they want. Emily’s clients just let her usually do whatever. Plus, she is in a very niche market. Now, that is not to say there aren’t agencies that just work with clients in the same industry, but our agency works with various industries. We like the different strategies and the different clients we work with.
But it just blows my mind how Emily’s ideas just fall into her lap. Sure, we all have awesome ideas every now and then. It is likely that is why we have a job! But some of her ideas are just so off the wall and I really don’t ever see them really working in the real world, especially when a majority of the time she has to get it done in less than 24 hours. Which leads me to approvals.
No Approval Chain of Command
Besides the client and Slyvie, it doesn’t seem like anyone else ever has to approve any of the ideas. In the real world, there are usually a lot of other people that need to give their approval, provide their edits and then the last person in the chain of command has to bring all of those ideas together into one cohesive plan. It takes longer than 24 hours to do all of this.
It is good to have an approval chain of command. Mostly so other people can tell you if there is a mistake, or if after editing the same footage for hours on end you missed something. But also because we all do our own jobs. Where I work, we have photographers, videographers, content creators, designers and web developers. We all are specialized in our job, but all have to work together to ensure the client’s project gets done. Emily is basically a one-woman-band, doing all of the work herself. And we never see her actually putting together the work. It just magically appears!
This Isn’t a Real Career Scenario
But oh how we all wish it was! I am based in the U.S., so maybe working in Paris is like this. I wouldn’t mind the “everyone starts late and takes a long lunch” work schedule. But we all have to remember this is a show. It is an unrealistic look at the industry and doesn’t give a fair perspective to high school or college age people who are thinking about a career in this field. It doesn’t provide us with the fine details of everything that is hard with social media. Everything just comes easy to these clients of Emily’s, whether she is with the Gilbert Group or the French fashion firm, Savoir.
Plus, Emily started out with like 48 followers. After posting a couple of selfies, she gained upwards of 20,000 followers in what seemed like 3 weeks. Nah – that isn’t real life. That just doesn’t happen unless you are somebody. I wish I knew Damar Hamlin’s social media numbers before his unfortunate accident on the football field. Now everyone knows who he is! No one really knows who Emily is!
Emily’s Clients Have Huge Budgets
Some clients do have really big budgets. And there are agencies who specifically will only work with clients that have huge budgets. But in the real world, marketing is one of the first things to get cut from a budget. So we have to work with the funds we are given and magically come up with a strategy that will work and hopefully meet the client’s needs and expectations.
There is So Much More to Social Media Than Likes, Shares, Comments and Followers
With marketing comes strategy and that strategy branches out to advertising, videos, podcasts, blogs, etc. They all should work cohesively and integrated. Social media isn’t just about one post on Facebook. It is about making sure that post also reaches clients on whatever other social networks they have. And it isn’t just about numbers. It doesn’t matter how many people like a post. Did those people buy into whatever the post was about? Did they click a link that you included in the post? What was the call to action?
Diving into digital analytics can be a daunting task, especially for those who aren’t data analysts at heart. From websites to social media, to digital ads and beyond, analytics isn’t anything new, but the ease of obtaining digital information is growing at a lightning fast pace. It is something we can all learn about, and continuously learn about! We will likely never know it all, but by having this information literally at our fingertips, it provides opportunities for those studying them to learn and progress with new ideas and visions faster. Interpreting data can vary from business to business, and what is considered a success for you can be different as well, but let’s just skim the top off of what data analytics is and briefly learn what the most important parts of analytics are for beginners.
Google, Social Media, and Other Digital Analytics
Likely the most popular kind of analytics for a website, Google Analytics is used by over half of all websites. Google tries to make their analyzing methods easy for the viewers, but there can be a lot of data and quite the big puzzle to put together. When first opening Google’s data interface, it can seem like a lot of information being thrown at you. But once you set up your goals, you will start to see the magic happen. You’ll learn where your audience is coming from, who they are, what their habits are, and so on. Here is a good reference for Google Analytics for Beginners, but we can also help answer any questions that you might have.
As for social media, each platform improves upon their analytical composition constantly. Insights as to who is following you, the performance of your social media posts, and learning what your target audience craves are all examples of why analytics are important for social media. There is likely very valuable information in your social media analytics, it is just figuring out what is most important to your business that is key. And truthfully, once you figure out how to interpret the data, the social media channel will likely change how they show you this data and you will need to re-learn how to read the information all over again. They are always keeping us on our toes!
Since this is just a quick reference, there are three things we suggest taking into account when learning how to read your analytics. Understanding your audience is critical as you need to know what they want and how you are going to respond to that. So let’s just briefly hit on the following topics to give a brief overview of what they are and how they help your business.
How do people reach your site?
What are they doing when they get there?
What is your conversion rate?
How Do People Reach Your Site?
Thanks to analytics, we can see how a user even came to find your website. Did they just do a random search on Google? Did they click one of your digital ads? Did they click a link on social media? Your analytics will tell you all of this information which can then help to determine what is working best for your target audience and where you need to be!
What Are Common Behaviors on Your Site?
Once someone is on your site, whether it is your website or social media, what are they doing? Your analytics will give you a glimpse into how much time someone is spending on your site, where they are going within your content, what are they clicking, where are they getting stuck, how much time are they spending on certain pages and so much more! All of these behaviors can help improve your website for your audience.
What is Your Conversion Rate?
And finally, likely the most important analytic that we all want, is what is your conversion rate. If multiple people are getting stuck on a certain page and leave the website, then it is a website problem, not a customer problem. If you start to see patterns of what website visitors are doing when they make a purchase, then it is rewarding to see what you are doing is working for your audience. You always want to make sure that whatever you are pushing, whether it is a product, service, sale, download, etc., that it is easily accessible to the viewer and they obtain their goal for coming to your website in the first place.
The Bottom Line
Analytics are not always easy to digest but they are essential. If you are just learning analytics, start with our three recommendations for what to check out first. Once you learn those, then you can keep diving deeper into more. If you are not working with a marketing team that provides clear and consistent analytics information, then contact us to chat about how we can help.
A professor once said that marketing is fixing the problem with connecting the customer to the business. There is always a need, a want, a desire, and/or a problem. If you can figure out reasons for the customer to need your business, then you can easily market it to them. This seems like common sense, but getting back to the basics of marketing might be getting lost in the shuffle. Think about how many advertisements you see in a day. Whether you are watching TV, listening to the radio or a podcast, looking at something on the internet and so on…advertising is everywhere. So how can your marketing be found in the flood of advertising?
What’s In It For The Customer?
The market is saturated with similar products and services. It can be very competitive depending on what your business is. The best thing to always remember when marketing is how does it help the customer? Constantly talking about the product or service can just get boring. But saying how it helps the customer right off the bat can encourage the potential customer to keep reading to learn more about it. Here is a great example from ContentFirst Marketing.
A great test to see if advertisements made their mark is with Super Bowl ads. Customers will remember the commercials, but will they actually remember what product was being pushed? Some brands have iconic imagery (Budweiser horses and frogs, Geico gecko, etc.) and others may have really great visuals, but the actual product just gets lost. Was the money worth the effort?
Think about those old school infomercials. The ovens that cook turkeys in less time than others, the knives that can cut anything, or the ladder that extends higher than competitors but stores in smaller spaces. These always stood out because they were fixing a common problem customers could have. Potential customers saw value in the products. Stick to this way of thinking, and it will be a great way to build upon a campaign.
Stand Out Where Your Customers Are
Talk to any marketing professional and you will hear a different opinion of where your business should advertise or what platforms you should be present on. This also can depend on where you live and in what part of the world as some areas utilize mediums other areas just don’t. Think city fold versus country folk and how to market to people in each. It is different! It seems like everyday a new social platform is born. It is nearly impossible to be present on all of them with a marketing strategy. And of course there are thousands of ways to reach potential customers, but figuring out where your target audience obtains their information would be a great place to start.
According to Seth Matlins, Forbes Staff, 3 out of every 4 brands could disappear in an instant with no one noticing or caring. That is a lot! That means those brands are not meeting a need, want, desire or solving a problem for their customers or there are too many competitors in the market. Within the same article, Seth mentions that almost 8 of every 10 searches on Amazon are by category, not brand. Customers aren’t searching for Suzy’s Honey but instead are searching for honey. When that search happens, thousands upon thousands of results of honey show up and Suzy’s Honey gets pushed to page 6, which hardly anyone ever gets to.
Instead of running around trying to be everywhere all at once, focus on maybe a couple of different places and do your best on those to market your product instead of just doing minimal efforts on many.
Start With The Basics
Many business owners and marketers are confusing tactics with strategies and strategies with objectives. In marketing, while copying something a competitor has done is flattering, it likely may not wind up working for you. Just because we think that we can jump straight in and copy the tactics others are using we likely won’t get the same results. Why? Even if something worked for them does not mean it will work for you.
Start with the basics again, even if you’ve already had successful campaigns. Go back to the problems your potential customers have and understand why they are having those problems and how your business can help them. Decide which group you are going to really focus on. Doing this can help narrow down your marketing strategy and help determine which niche your products fits in for this particular campaign. And finally, take a look at how this group buys something. What is their buying pattern? From step 1 of having a problem to step 2 of where they go to research how to solve their problem and step 3 of actually buying can help when deciding what kind of marketing you should do. Do your potential customers like to read, listen or watch a video? Do they like reviews? Do they like to go to a store to make a purchase or buy it online (if it is a product)? Do they like to call and speak to someone on the phone about a service or would they rather set up a meeting and speak face to face? So many questions but these can help get back to the basics.
The Bottom Line
Fundamental marketing may seem super boring and it may seem like you are leaving a lot of potential customers on the table if you aren’t marketing everywhere. However, the power of finding the right target market and the ways they buy, can work. Even the greatest and most expensive tactics fail. It isn’t about the amount of money or the size of the target market. It is, and always will be, about finding the right product or service for your clients.
It is hard to believe that 2022 is almost over. Not that we are rushing it away, but this last business quarter is a great time to reflect on what has been working on social media for your business and what ideas you may want to consider tackling in 2023. Or maybe you are thinking of starting social media and want to know where would be some places to focus efforts. Take a look into our crystal ball with us to try to predict some social trends for the future. It may be worth paying attention to these so your next year is amazing!
Word of Mouth Influencer Marketing
You head to the grocery store and see a new product on the shelf. You look at the package, read whatever it says, but put it back on the shelf because you just aren’t sure if you are going to like it or not and don’t want to spend the money if it is going straight to the trash.
You go to a birthday party and see that same product in their pantry. So, you start asking around, “Hey, are those chips good?” and the feedback is positive. They all like the chips! So, the next time you head to the grocery store, you purchase a bag, simply because when you asked, people liked them so you thought you would too!
Influencing an audience with trustworthy people isn’t anything new, but it is in our faces more than ever. Obviously, we can’t predict who is going to talk to who about a certain product, but we can push the product and information about it to our audiences with positive influencers. Celebrities, athletes, performers, etc., are all over social media pushing whatever product to their target audience because they are a trustworthy influencer. It needs to look and feel authentic though. People can tell when a product is being endorsed just for money and not because they actually use and like it. This gets tricky.
As a business, pay attention to influencers in your industry. Take the time to get to know them, their brand, their audience and see if it would be a good fit for your product too. Turning an influencer into a brand ambassador for your business can have a huge impact with long-term results.
Short Videos Will Be Huge
Tik-Tok length videos are huge. They are now all over Instagram and Facebook too! Unfortunately, a lot of us have the attention span of a snail. No one has the time to watch 5-minute-long videos, which isn’t even that long! But we can scroll through 15 second videos for 5 minutes. How does that work!? It is because each video is different, offers something new, and connects with the audience on several different levels.
Traditional photo and caption posts are slowly dying. More attention is being given to video, which isn’t new, but audiences continue to crave information this way.
So, for next year, plan to record whatever is going on. Own a restaurant? Record your chef making something. Edit it into several different 15 second videos and post it. Own a retail store? Record your merchandise and edit it into fun and engaging short videos. Don’t know how to edit or don’t have the time? We can help!
Live Videos Will Transform Social Media
If it isn’t a 15 second short video, then it is going to be lives dominating our social feeds. Lives allow for viewers to have the ultimate experience with whoever at a business, or maybe even an influencer like we mentioned earlier, with potential for conversation right then and there.
Surprisingly, long live videos are fine as compared to uploaded longer video content. Seems like apples to apples but it is the live feature that makes the video unique. And if users are jumping on to watch a live, then whatever network it is being shared on will see the uptick in viewers, thus realizing it is good content, pushing it out even more.
Grab your target audience’s attention with a live video when you are at an event, when your store is running a special and you want to show the special off. Go live when you want to make a special announcement or just go live and say ask me whatever you want! People love to go behind the scenes and see how something is made or work in progress. Lives can allow for that to become a reality plus it is still saved for the future on your profile.
The Bottom Line
Nothing is ever set in stone. If something works for you on social media, you can keep on doing it. But don’t be afraid to give something new a try. Your target audience will need to be trained to look for these new things, so don’t get frustrated if a live video doesn’t have a lot of viewers right away or engagement is low on short videos. It is new to them just like it is new to you! Keep up with whatever you decide to do and don’t give up on it too fast. Leverage the resources and knowledge you have on your team, but reach out to us should you need new ideas.
